about team
Our team is a group of talented and dedicated professionals who are passionate about our work and committed to delivering exceptional results. We are a close-knit group that values collaboration, open communication, and a supportive work environment. Our team is responsible for recruiting operations for fortune-500 clients across the globe, and we take pride in the important role we play in achieving the goals of our client's business. We are a diverse group with a range of skills and backgrounds, and we believe that our differences make us stronger.
We are committed to fostering a culture of learning and growth, and we encourage each other to take on new challenges and develop our skills. We believe in working hard and having fun, and we enjoy celebrating our successes together as a team.
about Job
As a Talent Delivery Manager, you are responsible for leading a team of 12-20 associates for recruiting operations function within the overall hiring lifecycle. You will interact frequently with the team, clients, recruiters, Sr. leaders, interviewers and other important stakeholders to ensure seamless execution of the project.
As a delivery manager, you’ll develop strategies necessary to meet the client’s expectations based on agreed SLAs. You will monitor and assist your team in a matrix-based environment to ensure the maximum productivity, and on-time completion of targets and goals. You’re also responsible to develop and maintain a positive working relationship with the client.
primary responsibilities
- Support client hiring goals through efficient interview coordination and scheduling
- Grow and develop relationships with clients
- Provide innovative solutions to solve client needs
- Overall influence to the account P&L & expenses
- Monitor account activities to ensure compliance
- Ensure teams are meeting or exceeding SLA’s
- Provide leadership through coaching and mentoring your team
- Ensuring top-notch service delivery to one of our Fortune500 client
required skill-set & qualifications
- Minimum bachelor’s degree from a UGC/AICTE accredited university
- 5-7 years of corporate experience, preferably in a staffing or HR environment
- 2-3 years of minimum experience in a leadership role
- Superior consulting, leadership, management, interpersonal, and mentoring skills
- Proficiency using Google/Microsoft email, calendaring and cloud based products PHR, SPHR, PMI or similar disciplines preferred
- Ability to rely on experience and judgment to plan and accomplish goals
- Experience in resolving conflicts and gaining cooperation among peers, staff, and client
- Process improvement/continuous improvement or project management skills
- Client relationship management, customer service and stakeholder management skills
- Ability to work in complex environment and deal with ambiguity, uncertainty and
- challenges
- Positive attitude and problem solving skills
- Excellent written and oral communication skills
nature of job and reporting
- Client facing role
- On-site work opportunity
- Reporting to the Director / Sr. Director of Client Delivery
- Opportunity to work with regional teams in APAC, NAM, and EMEA
what’s in it for you
- Join a global market leader in HR services with industry recognition
- Join a diverse and inclusive workplace
- Join a company with a wide range of learning, development and advancement opportunities
- Join a company that offers a great work/life balance
- Join a company with proven processes and high-output technology to create efficiency
please note
Randstad is an equal opportunity employer and we welcome people from all walks of life - race, color, religion, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.
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